A convenient dermatology visit from the comfort of your home
***Due to the COVID-19 pandemic, we strongly encourage the use of remote telehealth visits for medication refills and non-urgent skin conditions.***
During your virtual visit, we can diagnose, prescribe, and order tests if necessary. HMGS recommends the use of this app for rashes, psoriasis, eczema, acne (including isotretinoin/Accutane), medication refills, skin lesions, etc. If we determine that your condition is urgent, we will schedule an in-office visit if necessary.
This service is available to new and established patients. If you have not used this service before, please contact our office during business hours for username and password.
To get started, click the appropriate button, depending on your phone, below to download the PocketPatient™ app for your iPhone or Android.
After you have downloaded the app, you will be prompted to enter log-in information.
You will answer questions about your skin and then take photos of your skin for the provider to review. Once your visit has been initiated, the provider will contact you within 48 hours with a video visit.
Follow these tips to take clear and focused photos of your skin:
- Take images in a well-lit area. Natural light is the best. Avoid harsh light or a reflected shadow.
- Make sure that your images are in focus.
- If possible, have a solid background in your photo.
- Remove any jewelry or watches that may distract.
- Take both a faraway and a close-up image of your rash or spot.
- The close-up image should have equal parts of healthy skin surrounding the spot or rash.
- Far away images should include “landmarks,” such as an ankle, shoulder, or elbow, to help your dermatologist understand where the rash or spot is located on your body.
- The rash or spot should be in the center of the images.
- If possible, use a coin (such as a quarter, or dime) in your close-up image to give your dermatologist an idea of how large the area of interest is.
Getting Set Up for Video Visits
Step 1: Schedule Your Video Visit
Make an appointment with your doctor and provide the requested information, including your phone number, email address and date of birth.
Step 2: Get Access to Your Patient Portal
You’ll need a patient portal login to access your video visit from a web browser or to use PocketPatient. Please contact your physician’s office for patient portal access or login assistance.
Step 3: Download the PocketPatient App
Download the PocketPatient app from the App Store or Google Play for use on your iPhone (iOS12 and above) or Android device (v. 7.0 and above). You do not need a username or password to access video visits on PocketPatient, but the app must be installed. You will need this login info to access other features on PocketPatient.
Step 4: Prepare for Your Video Visit
In addition to downloading the app, you will want to complete any instructions from your physician’s office. You may be asked to complete forms or upload information to your patient portal.
Step 5: Join the Video Visit
When your physician is ready, you’ll receive an invitation to join by text or email. You may also receive a PocketPatient notification.
To join using the PocketPatient app, select the link received by text or email, enter your last name and date of birth, and select “Join Video Visit” to meet with your physician. Or login to the patient portal or PocketPatient app with your patient portal login information and select “Join Video Visit” under “Appointments” to meet with your physician.
If you are experiencing difficulties connecting to PocketPatient, please call our office. It may be possible to conduct the visit via FaceTime or Skype.
NOTE: Due to the COVID-19 health crisis, most insurance companies are covering telehealth visits. You may have a copay although several insurances are opting to waive copay fees. Please contact your health insurance provider regarding the most up to date information. We will submit the bill to your insurance company on your behalf. If your health coverage does not fully cover this service, you will be responsible for any remaining charge.
IMPORTANT NOTICE: If you have or think you might be having a medical emergency or urgent medical problem, immediately dial 911. The use of telehealth services might not be appropriate for all medical conditions or concerns.
Get Started With A Visit!
Fill out the form below and we will reach out to you shortly to schedule an appointment.